Sintrex Integration Services knows a thing or two about keeping complex systems running. As the “eyes and ears” for their clients’ networks — detecting outages and security threats before they make the news — they operate in a high-stakes, zero-tolerance environment. But behind the scenes, their own financial operations told a different story: paper-based approvals, physical signature trails, and a budgeting workbook so large it took over a month to finalise.
For a 140-person ICT company that kind of friction wasn’t sustainable.
From Paper Piles to a Paperless Finance Team
When Financial Director Elzeth Hamman looked at what her four-person finance team was spending their time on, the picture was clear: too much capturing, not enough thinking. Manual processes were preventing the team from delivering the real-time insights the board needed to make confident decisions.
The move from Sage 300 to Sage Intacct — implemented with the support of SynergERP — changed that entirely.
“Sage Intacct has given us real-time visibility. I can show the board exactly what is happening today, not what happened last month.” — Elzeth Hamman, Financial Director, Sintrex
What Changed
AP Automation saved 3–4 days every month. Using AI and OCR technology, invoices are now automatically matched to purchase orders — eliminating manual data capture and the human error that came with it.
Audits went from 3 weeks to 4 days. By giving auditors direct viewing rights inside Sage Intacct, the entire audit process — journals, approvals, digital attachments — became self-service. What used to dominate the calendar now wraps up in a single month.
Timesheet data became a compliance asset. A customised timesheet module now captures labour costs for in-house software development, allowing Sintrex to accurately capitalise their software on the balance sheet in line with IFRS standards.
Real-time dashboards replaced reactive reporting. Leadership now has live visibility into departmental costs, enabling proactive contract management and better negotiating leverage — before problems arise, not after.
A Foundation Built for Growth
Sage Intacct updates every three months, meaning Sintrex’s financial tech stack evolves alongside the business. With the manual headaches removed, the finance team has shifted from administrators to strategic advisors — exactly where they belong.
“We are no longer reactionary. With real-time figures, we make business decisions together, and I feel more confident in my role than ever before.” — Elzeth Hamman, Financial Director, Sintrex
See the Full Story
Read the complete Sintrex case study to understand how the implementation came together, the role SynergERP played in customising the solution, and what the journey from legacy systems to a fully cloud-based finance function really looked like.
Download the Sintrex Sage Intacct Case Study in pdf format.
