IT Infrastructure
Services and Support
Making your systems work for you, so you can focus on your core business.
SynergERP offers a true IT support partnership, with exceptional service and problem-solving solutions across the full scope of hardware, infrastructure and hosting requirements. We offer support long after your software is deployed through a Support Contract – ensuring your systems are performing at their best.
Support Options
Customers have three support arrangements to choose from:
Retainer-Based Support
The client pays a recurring monthly fee for ongoing access to support services.
The client agrees the number of hours per month and the contract term upfront.
Preferential rates apply from the outset, with the opportunity for further sliding-scale discounts on larger bundles.
Pre-Paid Support Bundles
The client purchases a bundle of support hours upfront, consumed as required within one year.
Preferential rates apply from the outset, with the opportunity for further sliding-scale discounts on larger bundles.
Ad-Hoc On-Demand Support
The client requests Support Services as needed under a signed support agreement.
No financial commitment or pre-purchased hours required. The client logs a support ticket which is invoiced on a time & material basis.
IT Hardware
Our IT team will recommend the best hardware to optimise your solutions.
Storage
- Fast & scalable
- Ease of installation
- Lower Management overheads
Personal Devices
- Powerful & Intelligent
- Resilient
- Onsite warranties
Switching
- Scalable
- High performance
- Lifetime warranty
Networking & Cloud Computing Services
Ensuring your network and cloud services are available and secure.
Virtualisation
- Consolidate
- Optimise
- Simplified High Availability
Firewalls
- Intrusion Prevention
- Advanced Anti-malware
- Application Control
Cloud Services
- Office 365
- Microsoft Azure
- Hosted Virtual Servers
